FAQ
About Our Products
Q: Are your products all-natural?
A: Yes! All Etherea products are handcrafted with natural botanical ingredients. We believe in pure, simple, and honest skincare straight from nature.
Q: Are your products suitable for sensitive skin?
A: Absolutely. Our products were born from a personal journey with sensitive skin. Each item is formulated to be gentle and nourishing, free from harsh chemicals.
Q: What is the Glass Skin Collection?
A: Our Glass Skin Collection features soaps designed to give your skin a smooth, radiant, dewy glow - the coveted 'glass skin' look.
Ingredients & Care
Q: What ingredients do you use?
A: We use the finest botanical ingredients including shea butter, natural oils, essential oils like lavender and chamomile, and herbal extracts.
Q: How should I store my products?
A: Keep soaps in a dry place between uses. Body butters should be stored in a cool, dry place away from direct sunlight.
Shipping & Orders
Q: Where do you ship?
A: We currently ship within Lebanon. For international orders, please contact us directly.
Q: How long does shipping take?
A: Local delivery typically takes 2-5 business days.
Returns & Exchanges
Q: What is your return policy?
A: Due to the handmade nature of our products, we accept returns only for damaged or defective items. Contact us within 48 hours of receiving your order.
Still Have Questions?
Contact us at info@ethereaartisanal.com or call +961 79 376 681!