FAQ
About Our Products
Q: Are your products all-natural?
A: Yes! All Etherea Artisanal products are handcrafted in small batches using natural botanical ingredients. We believe in pure, simple, and honest skincare straight from nature, perfect for gentle daily care.
Q: Are your products suitable for sensitive skin?
A: Absolutely. Our products were created with sensitive skin in mind. Each item is formulated to be gentle, nourishing, and free from harsh chemicals.
Q: What is the Glass Skin Collection?
A: The Glass Skin Collection features handmade soaps designed to give your skin a smooth, radiant, dewy glow — the coveted ‘glass skin’ look — using natural oils and botanical extracts.
Ingredients & Care
Q: Is handmade soap better for skin?
A: Handmade soap like Etherea Artisanal is made with natural oils and avoids harsh detergents.
Q: What ingredients do you use?
A: Etherea Artisanal uses the finest botanical ingredients, including shea butter, natural oils, essential oils like lavender and chamomile, and herbal extracts, all crafted in small batches in Lebanon.
Q: How should I store my products?
A: Store soaps in a dry, ventilated place between uses. Body butters and massage bars should be kept in a cool, dry place away from direct sunlight to maintain quality and fragrance.
Shipping & Orders
Q: Where do you ship?
A: We currently ship within Lebanon. For international orders, please contact us directly.
Q: How long does shipping take?
A: Local delivery typically takes 2–5 business days, carefully packaged to maintain product quality.
Returns & Exchanges
Q: What is your return policy?
A: Due to the handmade nature of our products, we accept returns only for damaged or defective items. Please contact us within 48 hours of receiving your order.
Still Have Questions?
Contact us at info@ethereaartisanal.com or call +961 79 376 681.
We’re happy to help you choose the perfect handmade, artisanal skincare products for your needs.